Trust as a bottleneck to growing teams quickly

It’s completely appropriate for people not to trust each other in some areas

Author

Jakub Chodounsky
July 22, 2024

If low trust is sometimes appropriate, what’s the problem? It’s that trust is what lets collaboration scale. If I have a colleague I don’t trust to (say) make good software design decisions, I’ll have to review their designs much more carefully and ask them to make more thorough plans in advance.

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The tools for building domain expertise vary quite a bit across companies, and I found the same tools ranged from excellent to effectively useless when applied across Stripe, SocialCode, and Carta.

Their creator has disavowed them. The measure and definition is different for every team that uses it. They sow confusion, create conflict, unreliable timelines, are easily gamed, demotivate and degrade the performance of your team.

Managing Underperformers
8 minutes by Jack Danger

Kind managers address underperformance early and accurately. There are two fully unrelated causes of underperformance: Refusal to Align and Failure to Execute.

Strategy Models for Executives
16 minutes by Anna Shipman

For all of these models, the value is in bringing the issues into the open and discussing them, as much as the end result. People are often making unconscious assumptions about the future, or the current situation, and these models help surface them.

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