- Leadership in Tech
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- How Stripe scaled
How Stripe scaled
#68 – December 20, 2021
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this week's favorite
A few weeks ago, Office Hours at Redpoint welcomed Claire Hughes-Johnson, former COO at Stripe and VP at Google. Claire’s operational experience is one-of-a-kind, and the conversation focused on scaling startups.
It’s easy to spot when leaders have said something they shouldn’t have said – the conversation went sideways, there was more confusion, people’s voices got tenser, and someone left the room. But it’s a lot harder to notice the magic of particular phrases or approaches when you see someone do it.
The guide you’re about to read will provide you with an explanation of how to get the most out of your incidents. This process has been developed by a number of leading experts in the field and shows the steps to conduct an in-depth investigation.
One of the most stressful parts of the end-of-year process for managers is the dreaded performance rating. This process forces you to boil down all of the work that a person did over the year, all of their accomplishments and misses, into a numeric score (often from 1–5) that may also come with words like ‘meets expectations’, ‘exceeds expectations’, or the unhappy ‘misses expectations’.
Embracing the chaos, and why data job titles are so 2021.